THE Reservation PROCESS IS OUR SPECIALTY.

We take care of all aspects of the reservations process from initial customer contact to receiving signed contracts, deposits, and insurance documents.

• Customer Contact
  When our Reservations Team receives contacts through website inquiries and/or our toll-free phone number, we reach out promptly to make a connection with the new or returning customer.

• Matching Groups to Sites
  We inquire as to the needs, group size, and program requirements as well as desired location and match the group with one of our camp, conference, and retreat centers.

• Rates
  We go over the rates for sites with the customer, including a break-down of meals & lodging fees.

• Availability
  The Reservations Team oversees the master calendar for all sites to provide availabile dates to customers.

• Contracts/Use Agreements
  We write full contracts for each group utilizing our sites. The Use Agreements include all relevant information about the group’s stay including lodging, food service, special information, and rates.

• Deposits
  We work with customers on payment options for all deposits.

• Insurance Requirements
  We provide examples to customers of insurance certificates and receive them in a timely manner before any event. We provide an option for event insurance for those groups that do not have their own liability coverage.

• Terms & Conditions
  We provide UCCR’s Terms & Conditions to each customer.

• Follow Up on Needed Documents & Deposits
  We follow up with each customer to insure all pertinent documents are received before any scheduled event.

• Customer Care
  We follow up with customers post-event regarding their stay at one of our sites.

• Re-Booking
  We re-book customers for furture stays following their event.

We are happy to meet with you to discuss what you’re looking for!