Fresh Eyes
Put yourself in the shoes of a paying camper/ customer as you walk around the facility–would you want to stay here? What needs to be changed?

Feedback Feedback Feedback
Have a method for asking the customer for an evaluation of your facility.

Excellent Responsiveness
Always act on customer feedback when reasonable.

Clear Expectations
Make sure customers have a clear expectation of the accommodations and hospitality prior to signing a contract

Privacy Please
Customers expect reasonable bathroom privacy.

Food Service Expectations
Customers expect meals are nutritious and meet their dietary needs.

Sleepy Head
Customers expect bedding that will provide a restful sleep.

Ready Emergency Action Plans
Create and rehearse an Emergency Action Plan that is specific for your site and areas of risk.

Training Training Training
Regularly spend time training staff to be successful when responding to customer questions and needs.

Know your Resources
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