Top 10 Tips for Excellent Camp & Retreat Management

1. Fresh Eyes
   Put yourself in the shoes of a paying guest as you walk around the facility–would you want to stay here? What needs to be changed?

2. Feedback Feedback Feedback
   Have a method for asking the guest for an evaluation of your facility.

3. Excellent Responsiveness
   Always act on guests feedback when reasonable.

4. Clear Expectations
   Make sure guests have a clear expectation of the accommodations and hospitality prior to signing a contract

5. Privacy Please
   Guests expect reasonable bathroom privacy, make sure to accommodate their needs.

6. Food Service Expectations
   Guests expect their meals to be nutritious and meet their dietary needs.

7. Sleepy Head
   Guests expect bedding that will provide a restful sleep.

8. Ready Emergency Action Plans
   Create and rehearse an Emergency Action Plan that is specific for your site and areas of risk.

9. Training Training Training
   Regularly spend time training staff to be successful when responding to guests questions and needs.

10. Know your Resources
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